Returns and exchanges

Return window

You can ask to return or exchange a piece within 14 days of receiving your order, as long as it hasn't been worn and is in its original condition, with its box and anything that came with it.

Important: Most of our pieces are one of one, made a single time. If the piece you ordered has sold, an exchange is for a similar piece, not the very same one.

Pieces we can't take back

• Earrings and pieces worn directly against the skin, for hygiene reasons, unless they arrived with a manufacturing fault.
• Custom pieces or pieces made to order.
• Pieces with clear signs of wear.

If a piece arrives faulty

If a piece arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery with photos showing the problem. We'll replace it or refund you in full, and you won't pay any shipping.

How to return

• Reach us through the contact page with your order number and the reason for the return.
• We'll confirm how to send the piece back.
• Once we receive the piece and check its condition, we'll process the return or exchange.

How refunds are paid

Refunds go back through the original payment method. If you paid cash on delivery, we transfer the amount to a mobile wallet or bank account of your choice.

Return shipping is paid by the buyer, except for a manufacturing fault or a mistake on our side.